Thursday 12 November 2015

Approaches To Business Telephone Systems

By Mattie Knight


For most companies, the one thing that is most important item in their offices is telephone. Phones are nowadays the most used means of communication. They have largely reduced the time and cost of passing information from one person to another. Business telephone systems usually are not costly but their prices or cost will increase with any additional feature in the system.

Those people wondering the kind of features they require in their phone structure, they should know that only features that bring or add value to your firm that should only be considered. Do not allow a salesperson to convince you into purchasing equipment you do not want. Here are several common characteristics that a person should probably consider.

If the company needs actual phones, decide on the type of utility you want for the firm. One will have to choose between the traditional landline service which is normally provided by local or sometimes by regional phone organization or a phone structure that will run or operate over the internet. This type of structure is sometimes called VoIP.

If you decide to acquire the VoIP one will have to decide whether they want the VoIP housed at their company premises or probably have the system hosted in cloud. Below are types of phones available today in the market. There is virtual phone service, VoIP, landlines, cloud based VoIP and self hosted VoIP. Below is the explanation of how these phones work.

Paging is another feature to consider. The things to ensure when it comes to paging is ensuring speakers and microphones are adequate. CLI will definitely need good handset with enough display screen.to entertain the callers. Select a system which allows for on hold music. Phone book will list all the company contacts in the internal memory.

Call forwarding can also be very important feature to consider having in your phone system. This provides the user or employee with the power to divert call to other lines or extensions. There is speed dial which save time as the phone automatically redials itself. Paging is an important feature that enables employees to communicate over public address facility to easily locate any staff or sometimes used to give announcements.

The phone can also have on hold music which the callers can listen to. It can simply be a nice song or even prerecorded messages that advertise your company. The telephone should have some back up power to keep it running for few minutes when there is power outage. There are advanced features that can be added to the phone to improve the phones efficiency.

But these advanced features will raise the cost of the system making it not ideal for small companies. Such features include remote location characteristic which simply allow connections to offsite small or employee remote offices through internal extension dialing. The other advanced features include follow me or find me and CTI.

The system requires small or little capital to acquire and install making it very affordable to small businesses. The telephone can easily be operated by a person with little technical expertise. The phone has been found to be ideal for businesses with workers who work from remote locations. It is the phone also recommended for sole proprietors since they do not have a lot of capital to invest in larger phone structures.




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